Tenant Handbook

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  1. Introduction
    1. Welcome
  2. General Building Operations
    1. Property Management Office
    2. Property Management Team
    3. Business Hours
    4. Building Closures
    5. Postal Service
    6. Delivery Services
    7. Elevators
    8. Loading Dock
    9. Stairwells
  3. Tenant Information
    1. Rental Remittance
    2. Tenant Insurance
    3. Parking Procedures
    4. After-Hours Building Access
    5. Designated Persons
    6. Tenant Vendor Requirements
    7. Tenant Graphics
    8. Lobby Electronic Directory
    9. Keys
    10. Moving Policies and Procedures
    11. Move-Out Procedures
  4. Services and Facilities
    1. Standard Building Services
    2. RISE Work Order System
    3. Janitorial Services
    4. Above-Standard Janitorial Services
    5. Carpet Cleaning
    6. Removal of Above-Standard/Extra Trash
    7. Window Cleaning
    8. Pest Control
    9. Above-Standard Building Services
  5. Security
    1. Security Notice
    2. Building Access Control Systems
  6. Tenant Emergency Procedures
    1. Introduction
    2. Fire Procedures
    3. Active Shooter
    4. Medical Emergency Procedures
    5. Severe Weather procedures
    6. Power Failures
    7. Elevator Stoppage
    8. Workplace Violence Procedures
    9. Recovery Procedures
    10. Media Interactions
  7. Rules and Regulations
    1. Rules and Regulations
  8. IT / Telecommunications
    1. IT / Telecommunications
  9. Tenant Improvements and Alterations
    1. Tenant Improvement and Alterations
  10. Forms
    1. Forms

Parking Procedures

Parking for the building is provided by a 9 level garage which is equipped with 4 elevators located on the south side facing 9811 Katy Freeway.  Two stairwells are also conveniently located in the garage. One is on the east side facing Memorial City Way and the second on the south side facing 9811 Katy Freeway.

  • Visitor Parking
    • Tenants may not park in visitor spaces at any time and are subject to tow at their own expense.
    • Any visitors parking longer than 2-hours must park on levels 2 and above.
  • Contract/Employee Parking
    • Contract/employees are to park on levels 2 and above.
    • All employees must register their vehicle through the designated tenant contact. If a new vehicle is purchased, employee must inform tenant contact of change by filling out the ACCESS CARD AND PARKING APPLICATION form.
    • Assigned parking tags must be displayed on mirror when parking on property.
    • Reserved spaces are clearly marked with signage. Violators will be towed.
    • Unreserved parking is available in all spaces not noted as reserved, visitor, or accessible.
  • Speed limit is 10 mph in garage. Stop for all pedestrians.
  • Vehicles must be parked entirely within the painted stall lines of a single parking stall.
  • All directional signs and arrows must be observed.
  • Tenants and employees are required to park in building designated garage, not in neighboring building garages or lots.
  • Oversized Vehicles
    • Definition: a vehicle that is taller than 7 feet 1 inch.
    • Oversized vehicles may park on the first floor designated area of the garage by “Permit Only”,
    • Employee will be charged monthly at current market rate for reserved oversized space.
    • To receive an Oversized Vehicle Permit for parking in the designated area, please contact the management office for an application and to arrange for on-site measurement of the vehicle.
  • Extended vehicles under 7 feet 1 inch are to park on levels 5 and above.
  • Trailer hitches that extend beyond the bed of the truck need to be removed. They are a source of injury and damage to pedestrians and other vehicles.
  • Violations:
    • FIRST OFFENSE:  Ticketed via a window sticker (warning).
    • SECOND OFFENSE:  Orange Sticker placed on window. 
    • THIRD OFFENSE:  Vehicle will be booted at the vehicle owner’s expense.
  • Parking is prohibited:  (a) in areas not striped for parking; (b) in aisles or on ramps; (c) where “no parking” signs are posted; (d) in cross-hatched areas; and (e) in such other areas as may be designated from time-to-time by Landlord.
  • ENTIRE GARAGE is NON SMOKING, with the exception of the Designated Smoking Area located on the southwest corner of level 2.
  • Landlord reserves the right, without cost or liability to Landlord; to tow any vehicle if such vehicle’s audio theft alarm system remains engaged for an unreasonable period of time.
  • Landlord reserves the right from time-to-time to modify and/or adopt such other reasonable and non-discriminatory rules and regulations for the parking facilities as it deems reasonably necessary for the operation of the parking facilities. 
  • Building owner and management are not responsible for any loss due to theft, collision or any other damages to vehicles in the parking garage, surface lot or any other areas on-site.