Tenant Handbook

Download PDF

  1. Introduction
    1. Welcome
  2. General Building Operations
    1. Property Management Office
    2. Property Management Team
    3. Business Hours
    4. Building Closures
    5. Postal Service
    6. Delivery Services
    7. Elevators
    8. Loading Dock
    9. Stairwells
  3. Tenant Information
    1. Rental Remittance
    2. Tenant Insurance
    3. Parking Procedures
    4. After-Hours Building Access
    5. Designated Persons
    6. Tenant Vendor Requirements
    7. Tenant Graphics
    8. Lobby Electronic Directory
    9. Keys
    10. Moving Policies and Procedures
    11. Move-Out Procedures
  4. Services and Facilities
    1. Standard Building Services
    2. RISE Work Order System
    3. Janitorial Services
    4. Above-Standard Janitorial Services
    5. Carpet Cleaning
    6. Removal of Above-Standard/Extra Trash
    7. Window Cleaning
    8. Pest Control
    9. Above-Standard Building Services
  5. Security
    1. Security Notice
    2. Building Access Control Systems
  6. Tenant Emergency Procedures
    1. Introduction
    2. Fire Procedures
    3. Active Shooter
    4. Medical Emergency Procedures
    5. Severe Weather procedures
    6. Power Failures
    7. Elevator Stoppage
    8. Workplace Violence Procedures
    9. Recovery Procedures
    10. Media Interactions
  7. Rules and Regulations
    1. Rules and Regulations
  8. IT / Telecommunications
    1. IT / Telecommunications
  9. Tenant Improvements and Alterations
    1. Tenant Improvement and Alterations
  10. Forms
    1. Forms

Postal Service

A United States Post Office drop box, FedEx drop box, and mail distribution center is located on Level 2 of the parking garage.  For our tenants’ convenience, individual locked mailboxes are provided to each tenant for postal services.  The Property Management Office will assign a mailbox to each tenant and is responsible for notifying the postal carrier of the box assignment.  Each tenant will receive one (1) mailbox key free of charge.  Should additional or replacement mailbox keys be required, please contact the Property Management Office immediately. 

Delivery, distribution and pickup times are determined by the Post Office and are subject to change. The Post Office servicing this location is located at 10505 Town & Country Way, Houston, Texas, 77024.  For any information or problems regarding mail service, call 1 (800) 275-8777 or go online at www.usps.com. 

Please notify all employees ordering through Amazon to not use weekend delivery. Amazon requires USPS to leave all packages outside the building doors to complete the delivery. Property Management is not responsible for packages left by USPS or any other carrier.

Each tenant is responsible for accepting and shipping outgoing mail via U.S. Postal Services, FedEx, UPS, private courier, etc.  Under no circumstance will the Property Management Office or Security Ambassadors accept or sign for mail.

In-coming postal mail should be addressed to each tenant as follows: 
 

Tenant/Company Name
Individual’s Name
9811 Katy Freeway, Suite Number
Houston, Texas  77024
 

If you receive mail that belongs to another tenant, please bring it to the Property Management Office and we will see that it is delivered to the proper suite.