Tenant Handbook

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  1. Introduction
    1. Welcome
  2. General Building Operations
    1. Property Management Office
    2. Property Management Team
    3. Business Hours
    4. Building Closures
    5. Postal Service
    6. Delivery Services
    7. Elevators
    8. Loading Dock
    9. Stairwells
  3. Tenant Information
    1. Rental Remittance
    2. Tenant Insurance
    3. Parking Procedures
    4. After-Hours Building Access
    5. Designated Persons
    6. Tenant Vendor Requirements
    7. Tenant Graphics
    8. Lobby Electronic Directory
    9. Keys
    10. Moving Policies and Procedures
    11. Move-Out Procedures
  4. Services and Facilities
    1. Standard Building Services
    2. Rise Work Order System
    3. Janitorial Services
    4. Above-Standard Janitorial Services
    5. Carpet Cleaning
    6. Removal of Above-Standard/Extra Trash
    7. Window Cleaning
    8. Pest Control
    9. Above-Standard Building Services
  5. Security
    1. Security Notice
    2. Building Access Control Systems
  6. Tenant Emergency Procedures
    1. Introduction
    2. Fire Procedures
    3. Active Shooter
    4. Medical Emergency Procedures
    5. Severe Weather procedures
    6. Power Failures
    7. Elevator Stoppage
    8. Workplace Violence Procedures
    9. Recovery Procedures
    10. Media Interactions
  7. Rules and Regulations
    1. Rules and Regulations
  8. IT / Telecommunications
    1. IT / Telecommunications
  9. Tenant Improvements and Alterations
    1. Tenant Improvement and Alterations
  10. Forms
    1. Forms

Property Management Team

Management Office Phone 713-586-6296  
Name Title Email
Kimberly Raymond Property Manager

kimberly.raymond@mcityoffice.com 
Debrah Sakombi Asst Property Manager debrah.sakombi@mcityoffice.com
Taylor McGullam Property Administrator taylor.mcgullam@mcityoffice.com
       
Engineering      

Justin Hippler

  
Chief Engineer   

Ron Spell

 Asst. Chief Engineer  
Brelen Moore Lead Engineer  
Miguel Leal Chief Engineer  

David Wood

 Building Engineer  
       
Leasing Phone  
Brad MacDougall 713-586-6252 brad.macdougall@metronational.com 
Warren Alexander 713-586-6273 warren.alexander@metronational.com 
       
Security    
Security Desk 832-506-4025  
After Hours Emergency 713-586-6296